Política de envío

Last updated: September 2026

Order Processing

Orders are typically processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times

Estimated delivery times vary by destination and are generally between 7 and 15 business days. Please note that unforeseen circumstances, such as customs delays or carrier disruptions, may occasionally extend these estimates.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the items in your order.

Order Tracking

Once your order ships, you'll receive an email with a tracking number so you can follow your package's journey.

Customs, Duties and Taxes

Jalenza is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Contact Us

If you have any questions about shipping, please contact us by e-mail.